7qbet's Privacy Policy

1. Introduction

7qbet is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect when you use the 7qbet website and related services, how we use that information, and how your information is kept secure.

By opening an account or using our services on this platform, you agree to the terms of this Privacy Policy. We encourage you to read this Policy carefully and to contact us if you have any questions.

This Policy applies only to the 7qbet website and its related services. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.

2. Information We Collect

7qbet may collect the following types of information to ensure a smooth and secure experience for you:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Your chosen username and password (stored in encrypted form)

2.2 Financial and Transaction Information

• Transaction details carried out via bKash, Nagad, Rocket, or bank transfer
• Deposit amounts, withdrawal requests, and transaction history
• Account balance and bonus program details

Note — We never store full payment card numbers or mobile banking PINs.

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Cookie and session data
• Time of site access, pages visited, and game history
• Login and logout dates and times

2.4 Communication Information

When you contact our customer service team via live chat or email, the content of that conversation may be recorded and stored — for the purpose of improving service quality and resolving complaints.

3. Purpose of Using Information

7qbet uses the information it collects only for the following legitimate purposes:

• Registering accounts and verifying user identity
• Processing transactions related to deposits, withdrawals, and bonuses
• Personalizing your platform experience and providing relevant promotional offers
• Detecting fraudulent activity and ensuring platform security
• Supporting the implementation of responsible gaming policies
• Providing customer support and resolving issues
• Monitoring, measuring, and improving service quality
• Complying with applicable legal obligations

We never sell your personal information to third parties or directly exchange it for commercial purposes.

4. Disclosure and Sharing of Information

7qbet may share your information with third parties only in the following limited and specific circumstances:

4.1 Service Provider Partners

We may use trusted third-party services for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology infrastructure, and customer support. These partners are given only the limited access to information necessary to provide the specified service, and they operate under confidentiality agreements.

4.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — may access limited user data for technical services directly related to the gaming experience.

4.3 Legal Obligations

Information may be disclosed to relevant authorities on the basis of a court order, investigation, or legal obligation. In such cases, we will provide only the information that is legally required.

4.4 Fraud Prevention

Necessary information may be shared with relevant agencies to prevent suspicious activity, account fraud, or money laundering.

5. Data Protection and Security Measures

7qbet uses industry-standard technologies and practices to protect your information. Our security framework includes:

• SSL (Secure Socket Layer) Encryption: All data exchanged between your browser and our servers goes through an encrypted connection, making interception by third parties nearly impossible.
• Encrypted Password Storage: Your password is never stored in plain readable form — it is kept only as an encrypted hash.
• Firewall and Anti-Fraud Systems: Our server infrastructure is protected by advanced firewalls and systems that detect suspicious activity.
• Access Controls: Only authorized staff can access specific user data, and that access is strictly controlled.
• Regular Security Audits: Our systems undergo regular security reviews to identify and address vulnerabilities.

No method of transmitting data over the internet is 100% secure. However, 7qbet is committed to ensuring the highest level of protection at all times.

6. Cookie Policy

The 7qbet website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, managing security tokens, and saving your account preferences. Blocking these cookies may cause the website to not function properly.

6.2 Analytical Cookies

These cookies help us understand how users are using the site — which pages are visited most, where issues arise, and how service quality can be improved. This information is processed in aggregated and anonymous form.

6.3 Functional Cookies

These cookies are used to store your language preferences, game settings, and other personalized configurations to provide a more convenient experience on your next visit.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some features of the site to not work properly.

7. Data Retention Period

7qbet stores your information only for as long as necessary. Generally:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, it may be necessary to retain information for a set period due to legal obligations, dispute resolution, or fraud prevention.
• Financial Transaction Records: Financial records may need to be retained for a longer period in accordance with applicable regulations.

Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a 7qbet user, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide that information to you within a reasonable time.

8.2 Right to Correct Information

If any stored information about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings; for others, our support team will assist you.

8.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations or contractual requirements exist, it may not be possible to fulfill this request.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may let us know at any time. However, necessary account-related communications — such as transaction confirmations or security alerts — will continue.

To exercise any of the above rights, use the contact details below.

9. Child Protection

7qbet strictly provides services only to users aged 21 and above. We do not intentionally collect any information from minors.

If we have evidence that a user is under 21, their account will be closed immediately and the associated data will be securely deleted as soon as possible.

If you believe a minor has opened an account on this platform, please notify our support team immediately.

10. International Data Transfers

Our service providers may be located in various countries, so your information may be transferred internationally. For such transfers, we ensure that the receiving party follows appropriate data protection standards and that the necessary contractual safeguards are in place.

7qbet is always committed to protecting your information, regardless of where it is processed.

11. Changes to the Policy

7qbet may update this Privacy Policy from time to time — due to changes in services, legal requirements, or developments in industry standards. For any significant changes, we will:

• Update the date on this page
• Attempt to send a notification to your registered email address (where applicable)
• Give you the opportunity to review the new policy at your next login

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend that you visit this page regularly.

12. Contact Us

If you have any questions, concerns, or requests related to exercising your rights under this Privacy Policy, please contact us — our team is available 24 hours a day, 7 days a week in both Bengali and English.

When contacting us by email, please include "Privacy Request" in the subject line so we can process your request promptly.